Privacy Policy

Last updated: January 2026

WNC Events Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy explains how we collect, use, share and protect your personal information when you:

Visit our website at when-nature-calls.co.uk
Create an account on our website
Purchase tickets or products
Contact us or apply for roles
Engage with us via email or social media

WNC Events Ltd is the Data Controller for the personal data collected through our website and services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may update this Privacy Notice from time to time. Any significant changes will be communicated via our website or other appropriate channels.

1. Personal Data We Collect and Where It Comes From

We collect personal data directly from you and automatically through your use of our website.

a) Information you provide to us

This may include:

Name
Email address
Postal address
Billing and payment details
Account login details
Names and email addresses of guests who you have purchased tickets for on their behalf
Ticket and order information
Communications you send to us (e.g. enquiries or support requests)
Job application details (such as CVs and employment history)

b) Information collected automatically

When you use our website we collect limited technical data, including:

IP address
Browser type and version
Device and operating system
Pages visited and time spent on pages
Referring and exit URLs
Approximate geographic location

Analytics data is used in aggregated form and is not used to directly identify you.

2. How We Use Your Personal Data and Our Legal Bases

We only use your personal data where the law allows us to do so.

a) Performance of a contract

We process your data where it is necessary to fulfil a contract with you, including to:

Process ticket and product purchases
Take and manage payments
Deliver events, products or services
Manage bookings and event access
Provide customer support

b) Legitimate interests

We use your data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights. This includes to:

Send essential service communications (e.g. booking confirmations and event updates)
Respond to enquiries and feedback
Process job applications
Prevent fraud, misuse or unlawful activity
Protect our legal rights and interests

c) Consent

We use your personal data to send you promotional messages by email with your consent, when you purchase a ticket.

When Nature Calls aims to update you about products and services which are of interest and relevance to you as an individual.

You have the right to opt out of receiving promotional communications from us at any time, either by using the “unsubscribe” button on our emails, or by contacting us directly using the contact details at the end of this document.

3. Who We Share Your Personal Data With

We only share your personal data where necessary and with appropriate safeguards in place.

a) Event and festival partners

To enable ticketing, accreditation or event access, some of our Festival Partners may request data on ticket sales due to our contract obligations. We will give them information such as the number of bookings and tickets purchased in order to fulfil our financial obligations to them. Your personal data will not be shared unless you have given consent for us to share this information.

If you apply for a job role at one of our festivals, we will need to complete a festival accreditation form in order for you to receive a festival ticket and gain entry to the site. This typically includes your full name and contact details, as ID checks are required for site entry. This personal data must be shared with the relevant festival organiser for the purposes of accreditation, ticket issuance, and access control.

b) Service providers and external processors

We use trusted third-party providers to deliver some of our services. These providers process personal data on our behalf and are contractually required to keep it secure.

Key providers include:

Opayo: payment processing
WordPress: website platform
WooCommerce: e-commerce and order management
FooEvents: event ticketing and management
Mailchimp: email marketing and newsletters (with consent)
Indeed: recruitment and job application processing

Each provider processes personal data in accordance with their own privacy policies. Please see links to these individual privacy policies below:

c) Other third parties

We may also share personal data:

Where required by law, with regulators or public authorities
In connection with a merger, sale or transfer of all or part of our business
With event partners that organise or provide specific services at an event (in accordance with their privacy policy)

We do not sell your personal data or share it for third-party marketing purposes without your explicit consent.

d) Social media

Our website includes links to our social media pages on platforms such as Facebook and Instagram. These links are provided for convenience and do not involve any automatic data sharing with those platforms.

When you click a social media link, you will be redirected to a third-party website which is outside of our control. Any personal data you choose to share on those platforms will be processed in accordance with their own privacy and cookie policies.

We encourage you to review the privacy notices of those platforms before engaging with them.

4. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purposes outlined in this Privacy Policy
Meet legal, accounting or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

a) Payment Information

When you make a purchase on our website, payment transactions are processed securely by our third-party payment provider Opayo. We do not directly store, process or have access to your full payment card details. All payment information is handled directly by the payment provider in accordance with their own security standards and privacy policies.

5. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time (where processing is based on consent)
Request data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure it functions correctly, analyse performance, and improve user experience.

Some cookies are strictly necessary, while others (such as analytics cookies) are only used with user consent.

For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy at the bottom of this page.

7. Keeping Your Data Secure

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to personal data is limited to those who need it for legitimate purposes.

8. Contact Us

If you have any questions about this Privacy Notice or how we handle your personal data, please contact:

Email: info@when-nature-calls.co.uk

You also have the right to contact the Information Commissioner’s Office (ICO) for independent advice or to raise a concern.

When Nature Calls Cookie Policy

Last updated: January 2026

This Cookie Policy explains how WNC Events Ltd (together with its affiliated companies, including WNC Events Ltd) (“we”, “us”, “our”) uses cookies and similar technologies on our website when-nature-calls.co.uk.

This policy should be read alongside our Privacy Policy, which explains how we handle personal data more generally.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet or mobile phone) when you visit a website. They are widely used to make websites work efficiently and securely.

Cookies do not typically identify you personally, but they may collect technical information about how a website functions or how users interact with it.

2. Do We Use Cookies?

Yes, but only essential cookies.

Our website does not use:

Analytics cookies (such as Google Analytics)
Advertising or marketing cookies
Social media tracking cookies
Behavioural or profiling cookies

We do not track users for analytics or marketing purposes.

3. Essential Cookies

Essential cookies are required for the website to function correctly and securely. These cookies:

Enable core website functionality
Allow you to navigate the site
Support basic features such as forms, ticket purchasing and account access

These cookies are always active and do not require your consent under UK data protection and ePrivacy rules.

Examples of essential cookies may include:

Session cookies
Security and fraud prevention cookies
Cookies required for shopping baskets or checkout processes

4. Third-Party Essential Cookies

Some essential cookies may be set by trusted third-party services that support the operation of our website, such as:

WordPress: website content management
WooCommerce: e-commerce and checkout functionality
FooEvents: event ticketing and access management
Opayo: secure payment processing

These cookies are used solely to enable core functionality and are not used for tracking or marketing.

Each third party processes data in accordance with their own privacy and cookie policies.

5. External social media platforms

We encourage you to review the cookie notices of those platforms before engaging with them.

6. Managing Cookies

Because our website only uses strictly necessary cookies, there is no option to opt in or out of non-essential cookies.

You can, however, control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the website, including the ability to make purchases or access certain features.

Information on managing cookies can be found via your browser’s help section.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law or our website functionality. Any updates will be posted on this page.

8. Contact Us

If you have any questions about this Cookie Policy or how cookies are used on our website, please contact us at:

Email: info@when-nature-calls.co.uk

You may also contact the Information Commissioner’s Office (ICO) for further information about cookies and data protection rights.